Senior Manager, Technical Account Management

8+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. 5+ years of experience leading or mentoring a team of seasoned technical or customer-facing professionals Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment Demonstrated ability to support complex strategic client relationships with broad stakeholder networks and high revenue impact. Strong verbal and written communication skills, with the ability to influence technical and executive audiences. High proficiency with Salesforce and related tools Excellent organizational skills and the ability to manage multiple priorities effectively. Bachelor's degree in business, engineering, computer science or related technical field (Preferred) 10+ years of experience in technical account management, solutions engineering, or technical consulting (Preferred) Experience in mid-market or enterprise SaaS, ideally in ecommerce or product data platforms (Preferred) Familiarity with client onboarding and lifecycle management frameworks (Preferred) Experience supporting commercial negotiations or pricing discussions in partnership with Sales (Preferred)

Hire, lead, and develop a team of TAMs Conduct regular 1-to-1s and check-ins for performance and career development Define coverage models, technical engagement frameworks, and account alignment strategies Oversee complex technical escalations and guide cross-functional resolution efforts Partner with Client Success, Product, Engineering, and Support leadership Standardize onboarding, configuration, integration, and optimization processes Monitor key client and team performance metrics Lead cross-functional initiatives to evolve TSM methodology, tooling, and delivery capabilities Represent the TSM function in strategic planning and business reviews