Senior Manager, Technical Account Management
Company:Rithum
Location:United States, EST, PST
Languages:English
Seniority level:Senior, 8+ years
Experience:8+ years
Skills:
LeadershipCloud ComputingPeople ManagementCross-functional Team LeadershipStrategyCommunication SkillsProblem SolvingMentoringAccount ManagementClient relationship managementTechnical supportSaaS
Requirements:
8+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment or marketplace role. 5+ years of experience leading or mentoring a team of seasoned technical or customer-facing professionals. Proven ability to drive team performance, manage change, and scale delivery. Demonstrated ability to support complex strategic client relationships. Strong verbal and written communication skills. High proficiency with Salesforce and related tools.
Responsibilities:
Hire, lead, and develop a team of TAMs. Conduct performance coaching and career development. Define coverage models and engagement strategies. Oversee complex technical escalations. Partner with Client Success, Product, Engineering, and Support leadership. Standardize onboarding, configuration, integration, and optimization processes. Monitor key client and team performance metrics. Lead initiatives to evolve TSM methodology and tooling. Represent the TSM function in strategic planning.
