Manager, Technical Account Management

3-5 years of people management experience, preferably leading technical customer-facing teams. Proven track record of building and scaling high-performing teams in fast-growing environments. Experience developing talent and creating career growth paths for technical professionals. Strong coaching and mentorship abilities. 8-10 years of experience in client-facing and/or technology-focused roles. Deep understanding of enterprise software implementations, APIs, databases, and data integration systems. Experience with customer success methodologies, metrics, and best practices. Proven ability to manage complex technical projects with multiple stakeholders. Exceptional communication and presentation skills. Strong analytical and problem-solving abilities with a data-driven approach. Experience working with Fortune 500 companies and understanding enterprise sales cycles. Ability to thrive in ambiguous, fast-paced environments. Natural curiosity about data platforms and how companies can leverage data for business outcomes.

Build, hire, and develop a high-performing team of Technical Architects. Provide mentorship, coaching, and career development. Establish team goals, performance metrics, and accountability. Drive retention and expansion strategies for Enterprise customers. Develop and implement scalable processes for customer onboarding, success planning, and expansion. Analyze customer health metrics and develop proactive intervention strategies. Maintain deep technical knowledge of Hightouch's platform. Establish technical best practices and standards for customer implementations. Lead complex technical escalations and problem-solving initiatives. Collaborate with Engineering and Product teams to prioritize customer-driven feature requests. Partner with Sales, Marketing, and Product teams to drive customer success initiatives. Contribute to go-to-market strategies for new products and features. Represent the voice of the customer in internal strategy discussions. Drive process improvements that enhance team efficiency and customer satisfaction.