Commercial Account Manager

Minimum 2-3 years of relevant channel experience in IT Industry. Proven experience in inside sales or account management, preferably in cybersecurity, IT, or technology sectors. Experience working with channel partners and understanding of the partner ecosystem. Strong business development mindset with the ability to identify, qualify, and close new opportunities. Excellent communication, presentation, and relationship-building skills. Ability to work collaboratively across teams, including Marketing, Channel, and Sales. Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment. Experience with Salesforce CRM and/or Outreach is a preferred pre-requisite. Proven track record in forecasting and achieving sales goals through partners, via phone calls and emails. Strong capability to manage multiple competing priorities and demonstrate problem-solving skills effectively.

Develop and execute strategies to generate new business across the commercial customer base. Work closely with channel partners to identify new customer opportunities and drive joint sales activities. Collaborate with the marketing team to leverage campaigns, events, and programs that support pipeline creation. Partner with the internal Channel Account Executive (CAE) team to streamline engagement with the channel ecosystem. Proactively engage with partners to unlock new opportunities within existing Sophos customers, identifying cross-sell and upsell potential. Maintain a strong understanding of Sophos solutions to effectively articulate value propositions to prospects and partners. Ensure accurate and timely updates of all sales activities within the CRM system (Salesforce; Clari). Proactively ensure expansion opportunities into renewal discussions, working with internal business teams.