Senior Account Manager, Commercial

Proven experience in account management, sales operations, or new business sales with a focus on customer expansion. Demonstrated success in scaling renewal management. Deep awareness of sales lifecycle tools like Salesforce, Docusign, Gainsight, and Zendesk. Strong understanding of buyer dynamics and ability to influence decision-makers. Ability to travel up to 15% of the year. Experience closing 6-figure deals and exceeding a quota. Experience in employee benefits is strongly preferred (producer or consultant/broker).

Identify and pursue opportunities for account expansion within existing enterprise accounts. Collaborate with the Customer Success team to build renewal strategies. Develop relationships with key stakeholders, including HR leaders and CFOs. Understand customer goals and needs to deliver targeted recommendations. Manage the full commercial cycle for customer expansions and renewals. Meet and exceed revenue targets by closing renewals and upsells. Collaborate with various internal teams to ensure customer needs are met. Provide customer feedback to influence product roadmap. Stay current on mental health industry trends and competitive offerings.