Account Success Manager, Commercial
Company:Crossbeam
Location:United States, EST, PST
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
Problem SolvingNegotiationOrganizational skillsWritten communicationCustomer SuccessRelationship buildingAccount ManagementCross-functional collaborationSales experienceCRM
Requirements:
1+ years of experience in a B2B SaaS Sales or Customer Success Exceptionally organized, process-driven and can show clear and professional written communication skills. Proven success of objection handling.
Responsibilities:
Help customers realize value from Crossbeam and renew contracts on-time year over year. Identify expansion opportunities through user adoption and upsell indicators. Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely. Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers. Gain a deep understanding of our customers and how Crossbeam can positively impact their business. Build relationships with every contact you encounter.
