Credit Controller & Collections Officer - Work From Home

Bachelor’s degree in finance, commerce, or business 3–5+ years in Credit Control & Collections, preferably in construction or project-based industries Strong understanding of billing, contract terms, and dispute management Proficient in ERP systems and Microsoft Excel (intermediate to advanced) Experience in credit assessments, managing escalations, and leadership-level reporting Confident and authoritative communicator with strong negotiation and conflict resolution skills Ability to take ownership, follow through, and actively reduce debtor days Highly organized with exceptional discipline in follow-up and accuracy Able to work independently, prioritize effectively, and maintain composure under pressure Strong ability to engage stakeholders and interact comfortably with senior leaders and external clients Results-driven mindset, committed to continuous improvement and financial control

Manage outstanding accounts and ensure timely payments. Oversee complex invoicing, progress payments, variations, and rework invoices. Conduct credit risk assessments and recommend credit limits. Maintain accurate debtor ledgers and documentation. Identify and escalate potential payment risks. Follow up overdue accounts via phone and email. Investigate and resolve disputes and billing issues. Negotiate payment arrangements. Issue reminder notices and credit hold communications. Collaborate with finance, project teams, and operations. Provide weekly reporting to the CFO on collections performance and risks. Support month-end processes. Contribute to continuous improvement initiatives. Maintain credit control frameworks and compliance standards. Set up new customer accounts and review credit applications. Ensure accurate ERP records and timely payment allocations.