Partnership Relations / Account Manager - Remote (Contractor)

4+ years' experience in account management, customer success, or partnerships with demonstrable retention/renewal outcomes Strong commercial instincts—experience with renewals, billing coordination and collections workflows Excellent stakeholder management Strong documentation skills Familiarity with CRM and contract registers Experience in SaaS, digital health, or enterprise partnerships (nice-to-have) Familiarity with NRR/NRR forecasting and partner enablement programs (nice-to-have)

Serve as the primary contact for assigned partners Manage partner onboarding, delivery milestones, and ongoing KPI tracking Draft and manage MOUs, NDAs, SOWs, and renewal cadences Maintain an audit-ready contract register Collaborate with Finance on billing/collections and with Product/Execution on delivery Run quarterly business reviews and executive check-ins Conduct partner enablement and training Surface upsell and expansion opportunities Support pricing proposals and negotiations