Lead Product Designer, Care Delivery

8+ years of experience in Product Design Portfolio demonstrating clear problem-solving, structured thinking, and high-quality execution Strong sense of ownership and ability to lead projects Experience building care management systems, EHRs, clinical workflow engines, or other expert-user systems Strategic mindset balancing business goals with user needs Deep expertise in UX/UI design, process, service design thinking, interaction design, visual design, and usability principles Proficiency in Figma Solid understanding of research methodologies Collaboration skills with engineers Proactive approach to integrating AI-powered experiences Experience in healthcare delivery contexts

Take ownership of the end-to-end design process Drive clarity by distilling complex problems into simple design solutions Conduct user research to understand needs and behaviors Lead end-to-end design for service products and internal software Develop user-centric designs balancing business goals, technical constraints, and best practices Collaborate with product managers, engineers, and care teams Facilitate co-creation workshops, ideation sessions, and design sprints Test and iterate designs rapidly Advocate for design excellence across the organization