Partnerships Manager, Independent Contractors

Posted about 1 month agoViewed

United KingdomFull-TimeFintech, Payments, SaaS

Company:Private Block

Location:United Kingdom

Languages:English

Seniority level:Manager, 2+ years

Experience:2+ years

Skills:

Business DevelopmentPeople ManagementProduct ManagementHR ManagementCross-functional Team LeadershipOperations ManagementDocumentationCommunication SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationWritten communicationComplianceRelationship buildingAccount ManagementTrainingTroubleshootingClient relationship managementRelationship managementCRM

Requirements:

Bachelor's degree and a minimum of 2 years of related experience (or an advanced degree without experience; or equivalent work experience) in partnerships, channel management, account management, sales support, or similar roles.
Experience supporting or managing Independent Contractors, affiliates, resellers, or external partners.
Excellent communication skills.
Strong organisational, problem-solving, and follow-through abilities.
Comfortable working collaboratively across Sales, Operations, Finance, and Legal.
Ability to work independently in a fast-paced, remote-friendly environment.
Preferred: Background in fintech, payments, SaaS, or related technology sectors; experience with contractor networks, affiliate programmes, or field sales structures; familiarity with CRM tools (e.g., Salesforce); ability to create training resources or partner-facing documentation.

Responsibilities:

Lead the full onboarding process for new Independent Contractors.
Deliver training, resources, and best practices.
Maintain clear, accessible documentation tailored for contractor use.
Serve as the primary day-to-day contact for all contractor questions and needs.
Manage and resolve contractor queries related to invoicing, residual payments, seller onboarding, program rules, and general support.
Build strong, trust-based relationships with contractors.
Work closely with contractors to help them identify, engage, and onboard new sellers.
Provide coaching, guidance, and insights to improve contractor effectiveness.
Monitor seller acquisition performance.
Maintain accurate tracking of all Independent Contractor activity and performance metrics.
Identify operational issues or process friction and propose improvements.
Ensure contractors adhere to program policies, contract terms, and regulatory requirements.