Channel Partnership Manager, Independent Contractors

Bachelor's degree and a minimum of 2 years of related experience (or an advanced degree without experience; or equivalent work experience) in partnerships, channel management, account management, sales support, or similar roles Experience supporting or managing Independent Contractors, affiliates, resellers, or external partners Excellent communication skills Strong organisational, problem-solving, and follow-through abilities Comfortable working collaboratively across Sales, Operations, Finance, and Legal Ability to work independently in a fast-paced, remote-friendly environment Preferred: Background in fintech, payments, SaaS, or related technology sectors Preferred: Experience with contractor networks, affiliate programmes, or field sales structures Preferred: Familiarity with CRM tools (e.g., Salesforce) Preferred: Ability to create training resources or partner-facing documentation

Lead the full onboarding process for new Independent Contractors Deliver training, resources, and best practices to contractors Maintain clear, accessible documentation for contractor use Serve as the primary day-to-day contact for all contractor questions and needs Manage and resolve contractor queries related to invoicing, residual payments, seller onboarding, program rules, and general support Build strong, trust-based relationships with contractors Work closely with contractors to help them identify, engage, and onboard new sellers Provide coaching, guidance, and insights to improve contractor effectiveness Monitor seller acquisition performance and ensure contractors have the tools necessary to meet their targets Maintain accurate tracking of all Independent Contractor activity and performance metrics Identify operational issues or process friction experienced by contractors and propose improvements Ensure contractors adhere to program policies, contract terms, and regulatory requirements