Technical Customer Success Manager, NA (remote)

5+ years in a customer-facing technical role Proven success owning enterprise customer relationships and driving adoption, performance, and growth Strong technical fluency with APIs, integrations, and debugging workflows Experience advising customer product/engineering leaders Strong analytical and problem-solving skills Ability to rapidly master a product and guide customers Excellent communication and executive-presence skills

Own enterprise customer accounts end-to-end Partner with customer product and engineering teams to design, deploy, and scale solutions Become a Nash expert to advise customers and guide integrations Drive measurable outcomes across KPIs Lead account growth and retention Troubleshoot and resolve integration or workflow challenges Act as the internal advocate for accounts