Technical Customer Success Manager

Extensive SaaS Experience Proven track record in a technical role managing multiple customer accounts Background in DevOps Engineering, SOC analysis, or similar technical positions Customer-Centric Approach Relationship Management skills across various levels Professional and clear communication skills Ability to work with uncertainty and proactively seek support Account Management Prowess Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle Curiosity to learn about the customer base and continue learning

Hands-on keyboard experience and consultative skills Facilitate training on advanced features and practices Understand unique customer requirements and challenges to build and achieve adoption plans Identify and mitigate financial and adoption risks within accounts Collaborate with account teams to develop growth strategies Monitor customer KPIs and proactively address deployment issues Conduct Quarterly Business Reviews and monthly health check calls Monitor and report on customer well-being and usage indicators Analyze data to infer usage patterns