Technical Customer Success Manager
P
PlaneraConstruction Tech
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Project ManagementCustomer serviceCustomer SuccessTroubleshootingRelationship managementTechnical support
Requirements
- 5+ years experience in construction project management (PM, Superintendent, or PE role).
- In-depth knowledge of CPM scheduling and construction workflows.
- Hands-on experience with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar).
- Proven ability to drive customer satisfaction, retention, and expansion.
- Experience managing customer pilots and proof-of-concepts (POCs).
- Ability to troubleshoot technical issues and provide clear solutions.
- Bachelor’s degree (or equivalent experience) in Construction Management or Civil Engineering.
- Exceptional written and verbal communication skills.
- Strong relationship-building skills with technical and non-technical stakeholders.
- Ability to work independently and collaboratively in a remote setting.
Responsibilities
- Lead hands-on onboarding sessions.
- Build and maintain strong customer relationships.
- Provide expert guidance on construction scheduling best practices.
- Support and manage customer pilots and proof-of-concepts.
- Identify upsell and cross-sell opportunities.
- Act as the voice of the customer to product and engineering teams.
- Assist customers with technical issues and troubleshoot.
- Analyze customer data to identify risks and opportunities.
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