Sr. Program Manager, TA Operations

7+ years in Talent Acquisition, TA Enablement or Operations in a global organization of 5K+ employees globally 7+ years of relevant experience in product management, operations management, or portfolio management Extensive experience in project management, with a proven ability to lead and deliver large-scale, cross-functional projects from initiation through completion Experience working with large-scale, sophisticated change and transformations including knowledge of change management best practices Previous experience in implementing TA Tools such as ATS or CRM tools (Workday and Greenhouse ATS required, Eightfold.ai or Visier is strongly preferred) High levels of resourcefulness, influence, organizational savviness, execution skills from strategy through implementation Demonstrated experience as a process designer, with the ability to create, document, and refine processes that enhance operational efficiency and effectiveness Strong data management skills, including data analysis, data governance, and data reporting Strong business acumen and systems thinking Strong stakeholder management and effective communication skills. The ability to quickly build trust, navigate ambiguity, and exercise good judgment Innovative, creative thinking, with strong influencing, and conflict-resolution skills Formal training or experience in technical project management or program management with a proven track record of successful execution (desired) Experience with different project management methodologies and tools (e.g., Agile, Scrum) to manage complex projects is beneficial (desired) Experience implementing skills based hiring (desired)

Lead the delivery of global, cross-functional strategic initiatives that elevate Twilio’s talent strategy and hiring operations. Oversee the lifecycle of recruiting operations programs from initiation and planning through delivery and closure to ensure alignment with organizational priorities. Partner with internal Centers of Excellence (COEs) and cross-functional leaders to define program scope, objectives, and deliverables, and ensure cohesion across interconnected initiatives. Develop metrics and reporting for program success, regularly presenting outcomes and improvement opportunities to executive leadership. Manage multiple, complex recruiting and operations projects simultaneously, utilizing best-in-class project management methodologies (Agile, Scrum, Waterfall, etc.). Create detailed project plans including scope, milestones, resourcing, timelines, and budgets; drive accountability and progress across all phases. Track project status, dependencies, and deliver regular executive updates, proactively identifying risks and implementing mitigation strategies to ensure timely, within-scope delivery. Facilitate retrospectives, workshops, and meetings to ensure project objectives are met and continuous improvement is achieved. Build and maintain a unified, transparent program and project roadmap for TA Operations that provides visibility into current and planned recruiting initiatives across the global organization. Continuously track and update key milestones, dependencies, and deadlines, ensuring resources are optimally allocated and overlaps or constraints are flagged and resolved early. Communicate roadmap updates and impacts to all stakeholders, ensuring alignment and clarity at all organizational levels. Serve as the connective tissue between Talent Acquisition, People Services & Innovation, business units, COEs, technology partners, and leadership teams. Build and maintain strong, trust-based relationships with stakeholders by understanding their needs, communicating program goals, and driving consensus for key decisions. Effectively manage stakeholder expectations and facilitate alignment during ambiguity and engagement throughout program and project lifecycles. Deliver regular, transparent communication to stakeholders at all levels, including executive briefings, progress reports, and business cases for transformation initiatives. Analyze, design, and refine end-to-end recruitment workflows and processes, driving efficiency, scalability, and alignment with evolving business needs. Leverage data analysis, performance metrics, and leading-edge technology to continually enhance process effectiveness, candidate experience, and recruiter productivity. Document and standardize recruiting processes; champion best practices in operational excellence and process innovation across the global talent organization. Implement and manage new TA tools and systems—ensuring adoption, integration, and ongoing optimization. Lead large-scale change and transformation initiatives, applying best-practice change management principles to drive adoption and minimize disruption. Develop and execute comprehensive enablement plans, including training, communications, and feedback loops, to support successful roll-out of new processes, systems, and ways of working. Proactively manage change fatigue and resistance, ensuring teams remain engaged and motivated throughout transformation projects. Foster a culture of continuous improvement, encouraging feedback and celebrating milestones in the organization’s recruiting evolution.