Sr. Program Manager, TA Operations

7+ years in Talent Acquisition, TA Enablement or Operations in a global organization of 5K+ employees globally 7+ years of relevant experience in product management, operations management, or portfolio management Extensive experience in project management, with a proven ability to lead and deliver large-scale, cross-functional projects from initiation through completion Experience working with large-scale, sophisticated change and transformations including knowledge of change management best practices Previous experience in implementing TA Tools such as ATS or CRM tools (Workday and Greenhouse ATS required, Eightfold.ai or Visier is strongly preferred) High levels of resourcefulness, influence, organizational savviness, execution skills from strategy through implementation Demonstrated experience as a process designer, with the ability to create, document, and refine processes that enhance operational efficiency and effectiveness Strong data management skills, including data analysis, data governance, and data reporting Strong business acumen and systems thinking Strong stakeholder management and effective communication skills. Innovative, creative thinking, with strong influencing, and conflict-resolution skills.

Lead the delivery of global, cross-functional strategic initiatives that elevate Twilio’s talent strategy and hiring operations. Oversee the lifecycle of recruiting operations programs from initiation and planning through delivery and closure. Partner with internal Centers of Excellence (COEs) and cross-functional leaders to define program scope, objectives, and deliverables. Develop metrics and reporting for program success, regularly presenting outcomes and improvement opportunities to executive leadership. Manage multiple, complex recruiting and operations projects simultaneously. Create detailed project plans including scope, milestones, resourcing, timelines, and budgets. Track project status, dependencies, and deliver regular executive updates. Build and maintain a unified, transparent program and project roadmap for TA Operations. Continuously track and update key milestones, dependencies, and deadlines. Communicate roadmap updates and impacts to all stakeholders. Serve as the connective tissue between Talent Acquisition, People Services & Innovation, business units, COEs, technology partners, and leadership teams. Build and maintain strong, trust-based relationships with stakeholders. Effectively manage stakeholder expectations and facilitate alignment during ambiguity. Analyze, design, and refine end-to-end recruitment workflows and processes. Leverage data analysis, performance metrics, and leading-edge technology to continually enhance process effectiveness. Document and standardize recruiting processes; champion best practices in operational excellence. Implement and manage new TA tools and systems. Lead large-scale change and transformation initiatives, applying best-practice change management principles. Develop and execute comprehensive enablement plans, including training, communications, and feedback loops. Proactively manage change fatigue and resistance.