Senior Process Optimization Specialist

Bachelor's Degree and 9+ years of experience; Master's Degree and 7+ years of experience; Doctoral Degree and 3+ years of experience. Demonstrated experience leading operational improvement, design thinking, and change management initiatives. Background in research, technical assistance, or mission-driven organizations. Expertise in design thinking, service design, or human-centered design. Strong facilitation, storytelling, and communication skills. Proven change and project management skills. Ability to work collaboratively across cross-functional teams. Proficiency with design and project management tools such as Miro, Figma, Airtable, or similar.

Shape and execute optimization strategy aligned with organizational goals. Identify and prioritize opportunities for optimization using data and stakeholder input. Lead design thinking sprints using human-centered methods to uncover user needs. Lead prototyping and user testing initiatives to validate solutions. Drive change management strategies for new process adoption. Measure and communicate the impact of design outcomes to stakeholders.