AI Process Optimization Lead

Bachelor’s degree in Business, Technology, or a related field. 3+ years of experience in process automation, AI implementation, digital transformation, or related domains. Demonstrated experience in project management and change management to drive adoption and maintain post-implementation control. Proven record of deploying and managing AI-powered or workflow automation tools. Strong understanding of agentic AI concepts and existing AI platforms (e.g., Microsoft Copilot, Claude AI, Crew AI, LangChain). Excellent communication, stakeholder management, and cross-functional collaboration skills. Ability to translate business needs into AI-enhanced workflow solutions with measurable outcomes. Experience using out-of-the-box AI agent platforms such as Microsoft Copilot Studio, LangChain, Crew AI, SuperAGI, or similar tools (preferred). Familiarity with prompt orchestration and workflow design tools like LangSmith, PromptBase, or Copilot Studio (preferred). Background in operations, process improvement, or business optimization (preferred). Experience with enterprise systems such as Salesforce, Power BI, or JIRA (preferred). LEAN or Six Sigma certification a plus.

Identify and prioritize opportunities to apply agentic AI and workflow automation across business functions. Partner with teams to map current processes and reimagine them through AI-enhanced workflows. Implement and customize autonomous agent platforms and orchestration tools. Lead project management efforts for AI implementation — from planning through deployment and stabilization. Drive change management initiatives to ensure smooth adoption, user confidence, and long-term success of deployed agents. Collaborate with stakeholders to define success metrics and measure the impact of automation initiatives. Support the development of governance and oversight practices for responsible and sustainable AI use. Stay informed on emerging AI tools and practical applications to continuously evolve the organization’s automation strategy.