Lead, Process Excellence

6+ years of experience in process excellence, operations enablement, knowledge management, training leadership, or localization strategy. Proven track record of setting strategy and delivering measurable impact. Expertise in Lean Six Sigma, project/program management, and change management (certification preferred). Experience implementing and scaling knowledge management, training, and localization systems. Strong background in regulated industries (financial services, fintech, or consumer lending preferred). Deep expertise in localization: managing multilingual content and coordinating vendors. Exceptional influence and communication skills. Analytical and data-driven mindset. Comfort operating in ambiguous, high-growth environments. Global perspective with experience supporting vendor/partner operations and distributed teams.

Set Strategic Direction for process excellence, training, and knowledge management. Lead Transformation Initiatives using Lean Six Sigma, change management, and data. Elevate Knowledge Management by architecting and evolving knowledge ecosystems. Drive Localization Strategy for culturally and linguistically adapted content. Own Learning & Training Strategy for end-to-end design and delivery. Champion Global Readiness for product launches, expansion, and regulatory changes. Drive Operational Insights using metrics and feedback. Influence & Partner at Scale with executives and stakeholders. Build a High-Performing Ecosystem of augmented staff and contributors. Lead Change at Scale for global team adoption.