Manager of Operational Excellence

5+ years of experience in food service, retail, or K-12 operations. Proven track record managing multiple locations or supporting multi-unit operations. Experience with operational buildouts, launches, or openings. Strong project management skills with ability to manage multiple concurrent initiatives. Demonstrated ability to create and implement operational processes and procedures. A strong 'can-do' mindset — proactive problem-solver who takes ownership, stays positive under pressure, and gets things done well. High accountability and resilience; approach challenges with solutions. Customer-obsessed orientation, with a deep understanding that serving schools and families well comes first. Excellent written and verbal communication skills. Proficiency in Google suite and Slack. Willingness and ability to travel extensively (50-70%).

Develop and implement Standard Operating Procedures (SOPs) for dining facilities. Create scalable operational frameworks and best practice documentation. Partner with market managers for continuous improvement initiatives. Establish quality standards and operational benchmarks. Lead end-to-end launch process for new schools and dining facilities. Oversee equipment procurement, installation, and buildout projects. Collaborate with partners to secure food service operating permits and licenses. Develop comprehensive launch plans including timelines and risk mitigation. Create and execute hiring plans for new locations. Conduct site assessments and feasibility analysis. Serve as a strategic partner to market operational managers. Provide expertise in troubleshooting operational challenges. Conduct regular site visits to assess operations and identify opportunities. Facilitate knowledge sharing and best practice transfer across markets. Act as liaison between field operations and central leadership.