Large Enterprise Customer Success Manager

5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience with large, enterprise-level accounts Experience developing strategies to increase adoption of technology solutions Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.) Superior project and time management skills Excellent attention to detail Ability to adapt quickly in a fast-paced, start-up environment Interest in helping build sustainable processes Love for teamwork Commitment to building a world-class, enterprise-level global customer experience Ability to travel throughout Asia Preference for Mandarin speaking candidates

Own and manage success of enterprise-level Udemy Business customers Develop customer success plans for adoption, expansion, and loyalty Consult with customers on learning and development strategy Create internal promotion programs to drive usage Build trusted advisor relationships with executives Partner with Sales and Renewals to develop account strategy Onboard and train new customers Create a customer feedback loop with product management