Customer Success Manager, Enterprise (Asia-Pacific)
Company:
Location:Asia-Pacific
Languages:English
Seniority level:Senior, 3-5 years (SaaS), 8+ years (senior leadership collaboration)
Experience:3-5 years (SaaS), 8+ years (senior leadership collaboration)
Skills:
Project ManagementProduct ManagementJiraCustomer SuccessConfluenceSaaSRelationship buildingAccount ManagementClient relationship managementCross-functional collaboration
Requirements:
3-5 years of experience in a top-tier enterprise SaaS company 8+ years of experience collaborating with senior leadership in large enterprises Proven track record of building playbooks and digital content In-depth knowledge of customer success playbooks and metrics Ability to cultivate champion users Skilled in tailoring advice and products for customer ROI Proficient in sharing customer success stories and use cases Experience managing the complete customer journey (onboarding to expansion) Customer-centric problem-solving approach Confidence in challenging conventions Self-sufficient, independent manager Passion for making a positive impact Independent and inquisitive learner
Responsibilities:
Build and drive customer success playbooks and digital content Manage end-to-end customer journey Drive expansion and ROI within customer base Define and drive key customer success metrics Manage and triage customer feedback and issues Serve as the face of the company to the customer base
