Customer Success Manager

5+ years' experience in B2B customer success, account management, or similar role in the technology sector. Mandarin and English language skills. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Familiarity with CRM software and data analysis tools. Understanding of blockchain technology and its applications. Ability to work independently in a fast-paced environment.

Understand client's technical setup and business needs. Design and implement onboarding plans. Act as liaison between customers and technical teams. Inform customers of product updates and gather feedback. Address technical challenges and provide solutions. Lead quarterly reviews with key customer stakeholders. Identify upselling and cross-selling opportunities.