- Coordinate member onboarding, orientations, virtual events, the general OWA inbox, and operational support for grants and travel awards.
- Provide technical support for virtual events, introduce speakers, and assist with Q&A.
- Maintain Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the OWA Member Site, including user access, records, and troubleshooting.
- Develop and manage the OWA Mentorship Program and Virtual Training Academy, including planning, implementation, deliverables, and ongoing development.
- Create and update Standard Operating Procedures and organize operational resources in Google Drive and the THL Home page.
- Design, administer, and analyze biannual OWA membership surveys.
- Collect and analyze data from OWA Slack, newsletters, and the OWA Member Site, and synthesize findings into reports.
- Coordinate member communications, the monthly OWA newsletter, success stories, Year in Review blog, and program and event communications.
- Identify and implement improvements to OWA programs, processes, platforms, and member resources.
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