OWA Member Support Specialist
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The Humane LeagueAnimal protection
This role can be based in the US, UK, Canada, Denmark, Finland, Ireland, Norway, Netherlands, Czechia, Estonia, Italy, Sweden, Portugal, Singapore, Australia, India, Indonesia, Malaysia, New Zealand, Thailand, Vietnam, Ecuador, Peru, Argentina, Brazil, Chile, or Colombia., May be required to work occasional hours outside of 9am - 5pm, depending on your time zone.Full-Time
Salary63,166 - 77,203 USD per year
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Job Details
- Required Skills
- Project ManagementData AnalysisSalesforceSlack
Requirements
- Strong organizational and time management skills, including the ability to manage competing priorities, meet deadlines, and maintain attention to detail.
- Ability to manage project deliverables from planning through completion and follow through on actions.
- Working knowledge of digital platforms and technical tools, including CRM systems, website content management tools, project management software, marketing platforms, and online community tools.
- Ability to maintain data quality, troubleshoot technical issues, learn new systems, and improve workflows using technology, AI tools, and basic automations.
- Strong data-gathering and analysis skills, including producing clear, accurate reports.
- Excellent verbal and written communication skills for external communications, event facilitation, correspondence, SOPs, and learning materials.
- Ability to communicate with diplomacy, emotional intelligence, and sound judgment across audiences and cultural and linguistic backgrounds.
- Ability to organize content into structured digital learning materials and modules and incorporate accessibility considerations such as captions and accessible formatting.
- Ability to assess technical or programmatic problems, evaluate solutions, implement improvements, and recognize when to seek input or escalate decisions.
- Ability to work independently, adapt to changing priorities, and collaborate with internal colleagues and external OWA members.
- Ability to maintain accurate records, follow financial procedures, and handle routine administrative financial tasks.
- Must be authorized to work in one of the listed countries and reside there while undertaking the role.
- Requires domestic and international travel equivalent to 2 or more trips per year.
Responsibilities
- Coordinate member onboarding, orientations, virtual events, the general OWA inbox, and operational support for grants and travel awards.
- Provide technical support for virtual events, introduce speakers, and assist with Q&A.
- Maintain Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the OWA Member Site, including user access, records, and troubleshooting.
- Develop and manage the OWA Mentorship Program and Virtual Training Academy, including planning, implementation, deliverables, and ongoing development.
- Create and update Standard Operating Procedures and organize operational resources in Google Drive and the THL Home page.
- Design, administer, and analyze biannual OWA membership surveys.
- Collect and analyze data from OWA Slack, newsletters, and the OWA Member Site, and synthesize findings into reports.
- Coordinate member communications, the monthly OWA newsletter, success stories, Year in Review blog, and program and event communications.
- Identify and implement improvements to OWA programs, processes, platforms, and member resources.
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