Software Implementation & Support Specialist
New
S
SpotOnRestaurant technology
India (Remote), 5:00 PM–2:00 AM ISTFull-TimeMiddle
Salary857,000 - 1,142,000 INR per year
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Job Details
- Experience
- 4+ years of experience in product implementation, technical onboarding, or customer support roles
- Required Skills
- SlackTeamworkCustomer support
Requirements
- Have 4+ years of experience in product implementation, technical onboarding, or customer support roles.
- Hold a high school diploma; a bachelor’s degree is preferred.
- Be comfortable working with multiple systems and internal tools.
- Explain complex, step-by-step instructions in plain language.
- Demonstrate strong analytical and critical problem-solving skills, including troubleshooting edge cases across integrated systems.
- Maintain clear documentation and strong organizational skills and attention to detail.
- Manage multiple projects simultaneously and drive tasks independently in a collaborative environment.
- Maintain professionalism and customer empathy in a client-facing role.
- Maintain reliable internet access and work independently in a secure, distraction-free environment.
- Work 5:00 PM–2:00 AM IST.
- Experience with restaurant operations, POS systems, payroll platforms, earned wage access tools, or labor management platforms is a plus.
Responsibilities
- Set up and configure new DayCheck accounts, coordinating with teams and partners.
- Run tip flow checks and pre-launch quality assurance steps.
- Train merchants and internal teams on DayCheck system behavior, reporting logic, and workflows.
- Monitor new merchant launches and work with Teamwork specialists to verify initial payroll setup and reconciliation.
- Hand off stable accounts to Support and Customer Success.
- Explain DayCheck and Teamwork integration logic and data flows from shifts and tips to payouts and merchant settlements.
- Handle escalated support requests involving configurations, money movement, integrations, and reconciliation.
- Track activation cases, document implementation progress, and record account data in SpotOn systems.
- Collaborate with Implementation, Product, Engineering, Support, and Customer Success teams.
- Contribute to tooling improvements, process documentation, and product and implementation feedback.
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