Customer Support Specialist, APAC
New
C
CircleSaaS community platform
Location: Asia-Pacific (APAC); Workplace: Remote, 8:00 AM to 5:00 PM IST, Tuesday through SaturdayFull-TimeMiddle
SalaryAnnual cash compensation (USD), paid semi-monthly: $50K • Offers Equity
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Job Details
- Languages
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
- Experience
- 3+ years of experience in a technical support role, ideally in SaaS.
- Required Skills
- SaaSSlackZendeskNotionTechnical supportCustomer support
Requirements
- Have 3+ years of experience in a technical support role, ideally in SaaS.
- Be proficient in spoken, written, and reading English at CEFR Level C2 / ILR Level 5.
- Be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week).
- Be skilled at understanding and implementing technical workflows quickly.
- Experience working with Zendesk is a bonus.
- Experience with community, payment, live stream, or content-related products is a bonus.
- Experience with automation and/or Zapier to create workflows is a bonus.
- Experience troubleshooting application logins and/or Single Sign-On flows is a bonus.
- Familiarity with troubleshooting API issues is a bonus.
Responsibilities
- Prioritize customer issues across email channels.
- Ramp up during onboarding and provide hands-on support for Circle Plus communities.
- Become an expert on the Circle product and internal staff admin tool.
- Advise creators on practical solutions as they launch and build their communities.
- Troubleshoot issues across desktop and mobile browsers, the desktop app, Android, iOS mobile apps, and custom branded apps.
- Escalate customer feedback to inform and improve the product.
- Collaborate with engineers and designers to troubleshoot issues across live stream, payments, notifications, events, and member management.
- Identify trends in customer inquiries and suggest proactive solutions.
- Collaborate with a global team using Notion, Slack, and Zendesk.
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