Software Implementation & Support Specialist
New
J
JobgetherFinancial technology
Based in India, Working hours: 5:00 PM to 2:00 AM ISTFull-TimeMiddle
SalaryINR 8,57,000 to INR 11,42,000
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 4 years of experience in product implementation, technical onboarding, or customer support.
- Required Skills
- Quality AssuranceTroubleshootingCustomer support
Requirements
- Have at least 4 years of experience in product implementation, technical onboarding, or customer support.
- Bring strong problem-solving skills and confidence working with multiple systems, platforms, and internal tools.
- Explain complex technical processes and step-by-step instructions clearly.
- Demonstrate written and verbal communication skills and strong documentation habits.
- Stay organized, attentive to detail, and able to manage several projects simultaneously.
- Use analytical and critical-thinking skills to anticipate edge cases and troubleshoot integrated systems.
- Communicate professionally and confidently with clients and internal stakeholders.
- Work collaboratively while independently managing tasks and implementation priorities.
- Have a High School Diploma; a Bachelor's Degree is preferred.
- Be able to work 5:00 PM to 2:00 AM IST.
- Have reliable internet access and a secure, distraction-free work environment.
Responsibilities
- Lead setup and configuration of new merchant accounts, coordinating with internal teams and external partners.
- Perform quality assurance checks, tip-flow validation, and pre-launch testing.
- Train merchants and internal teams on product functionality, system behavior, reporting logic, and operational workflows.
- Monitor new merchant launches during their first few weeks and work with labor management specialists to verify payroll setup and reconciliation.
- Coordinate the transition of stable launched accounts to Support and Customer Success.
- Handle advanced escalations involving implementation configurations, financial transactions, integrations, and reconciliation.
- Track activation cases, monitor implementation progress, document steps, and maintain account information in internal systems.
- Collaborate with Implementation, Product, Engineering, Support, and Customer Success colleagues.
- Contribute to process documentation, tooling enhancements, and feedback initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
