Senior Customer Success Manager

5+ years of relevant work experience in SaaS customer success, account management, or a strategic consulting organization Prior success of achieving and/or surpassing target renewal, retention & upsell rates Prior knowledge of (or willingness to learn) marketing and advertising technology Comfort preparing and delivering formal executive business reviews (EBR) Experience using customer success software (ideally Gainsight) Experience using CRM software (ideally Salesforce) Experience with Google Applications (Docs, Sheets, Slides) Clear verbal and written communication skills

Serve as the main point of contact for Enterprise accounts Manage client health and address churn risks Partner with sales for upsell opportunities Identify happy customers for references Provide product feedback Develop strong client relationships Identify and suggest solutions for product/process gaps Provide insights to maximize platform value Gauge and improve customer engagement