Sr. Manager, Customer Growth

7+ years in customer success, account management, or sales leadership roles Experience in AdTech, SaaS, or CTV preferred Proven experience managing a revenue-focused team Ability to support growth of enterprise revenue portfolios exceeding $50M+ annually Demonstrated success in pipeline management, forecasting, and driving retention/expansion outcomes Strong problem-solving and operational mindset with a track record of process improvements Proven ability to communicate with and influence senior stakeholders

Manage and coach a team of Account Directors and Account Managers Foster a culture of accountability, collaboration, and customer impact Maintain accurate pipeline data and forecasting Define and hit quarterly revenue goals Drive strategies for account expansion and renewals Act as escalation point for at-risk customers and lead retention efforts Implement proactive solutions to reduce churn or paused accounts Build and refine processes for account planning, reviews, forecasting, and lifecycle management Collaborate across teams to streamline workflows and improve handoffs Identify and implement operational improvements for team efficiency and scalability