Account Manager (Voice AI)

3+ years in account management, customer success, or sales with a proven post-sale track record Demonstrated success in upselling and expanding revenue within existing customer accounts Strong analytical skills to interpret customer data and usage metrics Strong process orientation and adaptability Excellent communication skills and confidence in building relationships with executive stakeholders Proficiency with CRM and customer success/sales tools Ability to adapt swiftly to a dynamic, fast-changing environment Background in SaaS, AI, or technology platforms (bonus)

Research customer accounts to find expansion opportunities Analyze customer usage and performance data Develop tailored expansion strategies for clients Build relationships with decision-makers Drive upsell initiatives and propose new features Achieve monthly expansion revenue quotas Conduct regular business reviews and present value propositions Collaborate with internal teams Maintain accurate CRM records Coordinate transitions with Partner Success Managers