Enterprise Customer Success Manager - Texas

3+ years of enterprise level CSM experience in Educational Technology. Demonstrated history of hitting and exceeding company OKRs. History of driving customer retention and forecasting accurately. Proactively manage a portfolio of clients and build a strategic plan. Monitor account health to identify risk and opportunity. Leverage data and insights to drive product and partnership action. Quickly become a product expert and align products to solve customer pain points. Ability to ask discovery questions, actively listen, and synthesize client goals. Proven history of partnering with the Sales team to achieve revenue goals. Ability to work across teams to galvanize support. Excited by opportunities to connect face-to-face; regular travel to meet customers and prospects. Background in education and/or Gainsight and Salesforce (SFDC) experience is a plus.

Monitor the health of client portfolios and the client lifecycle. Ensure clients engage with and maximize value from Newsela's solutions. Manage customers through the Newsela Customer Journey, providing necessary support. Drive product adoption, renewal, and expansion. Conduct successful business reviews with clients. Own client success planning, including discovery and synthesizing client goals. Partner with Sales and Support teams.