Senior Account Manager

5+ years of experience in SaaS sales and account management Proven track record of exceeding revenue and retention targets Strong background in managing client relationships, renewals, and software adoption with mid-market or enterprise segments Demonstrated ability to drive high-value deals, manage complex sales cycles, and navigate contract negotiations Excellent communication and presentation skills A consultative approach to account management A deep understanding of the customer journey Experience using CRM platforms (HubSpot or similar) Highly organised, with the ability to manage multiple accounts and priorities effectively Curious, innovative, and eager to learn Experience forecasting pipeline, handling objections, and delivering innovative solutions to client challenges Demonstrable experience of handling objections and finding solutions to customer pain points

Build and nurture strong, strategic, long-term relationships with mid-market and enterprise clients Drive customer retention by identifying upsell and cross-sell opportunities Proactively manage contract renewals Tailor software solutions to each client’s needs Deliver engaging presentations and product demonstrations Proactively drive migration from legacy products to F-iQ Manage contract negotiations Work closely with Software Trainers to maximise user adoption Work cross-functionally with Customer Success, Sales, L&D, Marketing, and Product Development Leverage CRM tools to track account progress, analyse customer data, and develop data-driven strategies Stay ahead of trends in SaaS, facilities management, and building maintenance