Account Director

7-10+ years of experience in social media marketing, digital advertising, or integrated marketing. Expertise in full-funnel social campaigns across paid, organic, influencer, and content marketing. 4+ years in leadership roles, managing cross-functional teams (social strategy, creative, influencer, paid media, data, and community engagement). Proven ability to drive client business strategy, ensuring social-first KPIs, audience insights, and measurement frameworks are embedded into execution. Deep understanding of platform algorithms, performance marketing, and content engagement strategies. Strong experience in social media-driven brand storytelling and ensuring alignment with client business objectives. Expertise in operational rigor, workflow optimization, and cross-functional collaboration within the POD. Experience managing senior-level client relationships, overseeing social media roadmaps, campaign execution, and long-term growth strategies. Financial management expertise, including budget oversight, media spend allocation, and efficiency tracking (burn reports, utilization, and OOP tracking). Highly adaptable and solutions-focused, with experience in crisis management, change leadership, and evolving industry shifts. Experience in Asana or similar project management tools.

Drive client business strategy, KPIs, and measurement framework. Develop deep understanding of all POD functions (creative, influencer, data, strategy & account management/pm). Serve as the final decision-maker for all client work. Uphold best-in-class creative output and excellence for the POD. Balance creative excellence with operational discipline. Set POD priorities and oversee project delivery and timeline management. Own POD performance reporting and ensure accountability for results. Implement operational rigor to optimize resource management, workflow efficiency, and process improvements. Lead client experience throughout the full business/project cycle. Centralize day-to-day client communication and relationship management. Manage client input briefs and ensure accurate routing and execution. Own and manage the Scope of Work (SOW) process. Facilitate cross-functional collaboration between POD, Group Lead, and Centers of Excellence teams. Step into or source coverage for cross-functional responsibilities as needed. Ensure the integrity of work by identifying challenges and proactively finding solutions. Review and approve all deliverables and outputs to ensure they meet accuracy and excellence standards. Foster agency-wide collaboration across all disciplines to maintain the integrity of the POD model. Identify opportunities for internal centers of excellence to enhance POD performance, processes, and quality standards. Implement operational rigor to ensure efficient business performance, overseeing workflow optimization and process implementation. Support burn report and utilization reviews, proactively flagging resource needs or fluctuations. Oversee and track high-level budgets, vendor spend, and campaign investments.