Associate Director, Enablement

7+ years of experience in operations, enablement, or project management within field services or technology deployment environments. Proven ability to lead teams and manage complex scheduling and resource allocation processes. Strong understanding of vendor coordination and capacity planning. Excellent problem-solving and escalation management skills. Proficiency in project management tools (e.g., Smartsheet, Asana) and workflow systems. Exceptional communication and leadership skills with the ability to influence cross-functional teams.

Manage a pool of Project Managers for scheduling and work order execution. Ensure adherence to established processes for resource scheduling, work order creation, and inventory triggers. Provide coaching and oversight to maintain operational consistency and efficiency. Collaborate to confirm vendor capacity aligns with anticipated sales order volume. Oversee tactical deployment of vendors and ensure readiness for installation projects. Monitor resource utilization and adjust scheduling strategies. Act as the primary escalation point for Project Managers regarding conflicts and roadblocks. Implement corrective actions and process improvements. Partner with Business Development, Customer Success, Supply Chain and Field Operations. Coordinate with logistics and inventory teams for timely equipment delivery.