Senior IT Engineer, Enterprise Applications & Infrastructure (Remote)

Bachelor’s degree in Computer Science (or related field) or equivalent experience. 10+ years of experience in support and troubleshooting enterprise applications. Extensive hands-on experience with SaaS application configuration, integration, and administration. Proficiency in scripting and automation using Python, Shell, PowerShell, Bash, or similar languages, with experience leveraging APIs for integrations. Experience working with cloud platforms such as AWS, Azure, or GCP. Experience with workflow automation tools such as Workato, Okta Workflows, Zapier, etc. Solid understanding of authentication protocols like Okta and SAML-based configurations. Familiarity in JSON data modeling and REST API integrations. Proficiency in building and optimizing monitoring systems for service operations.

Design, develop, and implement workflow automation inside applications or via APIs. Collaborate with cross-functional teams to define, streamline, and automate business processes. Evaluate new applications and integration to ensure compatibility within the existing ecosystem. Implement, manage, and enhance authentication and access control mechanisms, including Okta, SAML, and Zero Trust security models. Lead the escalation and resolution process for Level 2 and 3 technical issues within the IT environment, coordinating with stakeholders and support teams as needed. Proactively maintain, monitor, and troubleshoot enterprise applications to ensure uptime and performance. Proactively maintain, monitor, and troubleshoot on-prem Networking stack. Mentor and train junior team members, fostering skill development in automation, scripting, and IT operations. Build and improve monitoring systems for critical services, ensuring proactive incident detection and response. Develop, optimize, and maintain scripting solutions across multiple programming languages (Python, PowerShell, bash, etc) for automation and integrations.