Senior Director, Client Partnerships

10+ years account management experience, most in gaming creator/influencer marketing Experience leading multi-workstream, multi-month campaigns end-to-end Strong commercial instincts (renewals, upsells, margins) Confident client operator with exceptional written and verbal communication Experience overseeing junior delivery teams Comfortable in a fast-moving, async-first startup environment Strong creative intuition and understanding of community-first marketing Gaming/entertainment background Discord familiarity a plus

Lead client strategy across major brands Own post-sale success: onboarding, delivery oversight, reporting, renewals, and upsells Partner tightly with our Campaign Director to ensure flawless execution Elevate quality, insight, and commercial outcomes across all accounts Build the foundations of a scalable client org Own senior relationships across gaming, entertainment, and consumer brand clients Lead campaign scoping, briefing, onboarding, and strategic direction Translate client objectives into actionable briefs Ensure reporting tells a story, drives insight, and supports commercial expansion Support Sales with pre-sale input Provide strategic direction and expectations for delivery Push the boundaries of creative strategy on Discord Review and approve content strategy, positioning, and narrative Ensure deliverables meet client expectations and feel community-native Step in as escalation point for delivery issues, client concerns, or scope risks Manage and develop the Campaign Director Set performance standards across reporting, insights, and client comms Work with Sales on pricing, packaging, and GTM feedback Partner with Product/Tech to inform Spark improvements Collaborate with Operations on capacity planning and process optimisation