Associate, Business Operations

0-2 years of experience in operations, administrative support, customer service, or healthcare-related roles. Must be located in or willing to work in the Pacific Time Zone. Strong organizational skills, attention to detail, and comfort juggling multiple tasks. Problem-solving orientation and good judgment. Comfort with ambiguity, change, and early-stage company environment. Genuine interest in behavioral health and supporting patient care.

Manage administrative workflow of new patient referrals. Build accurate patient records and support outbound appointment reminders. Handle incoming patient phone calls, route requests, and coordinate scheduling changes. Serve as the first line of support for the internal clinic helpdesk. Support daily virtual clinic operations by maintaining schedules and updating systems. Assist with billing administration tasks. Maintain data accuracy and identify process gaps.