Senior Support and Market Data Specialist

Minimum of 5 years experience in technical customer support, helpdesk, and technical sales roles Comfortable communicating solutions across various mechanisms (IM, phone, email, presentations) Exceptional customer service with ability to translate complex technical information concisely Ability to troubleshoot and resolve advanced technical support and application issues Proven ability to deliver effective customized training Leadership skills to set a standard of excellence and guide teams Mind for process improvement Proficiency in SQL and Python (preferred) Familiarity with APIs (preferred) Data science and analysis experience (preferred) Experience interacting with CRM software (preferred)

Provide exceptional customer service and technical support Train and coach support personnel Help customers understand optimal workflows Serve as a technical subject matter expert for products Build skills with Yes Energy software, API, and SQL data products Value-sell product features and benefits Work directly with users to resolve application issues Work closely with development staff on product issues and user experience Document customer issues for development staff Coordinate with technical writer for knowledge base documentation Create, update, and close CRM inquiries/cases Monitor and groom the CRM system Communicate trends, customer risks, and opportunities with Customer Success team Facilitate communication for known issues and new products Serve as Tier 2 support for advanced technical data and product inquiries