Senior Specialist, Technical Support

High school diploma or GED required; Bachelor's degree in Computer Information Systems or related field preferred or equivalent work experience Minimum of 3+ years hands-on experience in a Help Desk or technical support environment supporting end-users across Windows and macOS environments Advanced knowledge and administration of Microsoft 365 suite required Experience in device and endpoint management using Microsoft Intune, Azure AD, and Print Management tools required Experience with Kaesya VSA, A+, NetPlus, MCSE preferred

Installs and maintains IT hardware and software Provides technical support requiring on-site presence for failures Performs software/hardware troubleshooting, patches, and reinstallations Maintains Active Directory accounts Performs back-up and data recovery Manages and maintains email accounts Participates in daily Helpdesk operations Analyzes technical trends and metrics on helpdesk issues Provides end users with information, support, and training Assists with new office set-ups, expansions, and installations Serves as support for disaster recovery solutions Acts as a technical mentor to Level 1 technicians