- Drive the full onboarding lifecycle from kickoff to go-live, managing timelines and risks.
- Independently implement standard Salesforce and Mogli configurations.
- Troubleshoot technical issues and escalate to Technical Support as needed.
- Deliver customized training sessions tailored to client business use cases.
- Educate clients on product features and SMS industry regulations.
- Manage and resolve client questions via Salesforce Cases within SLAs.
- Analyze implementation patterns to propose repeatable process improvements.
- Coordinate with Sales, Client Success, and Product teams to align on requirements.
Project ManagementSalesforceCustomer service