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Mogli Technologies

Mogli Technologies is a company that specializes in innovative solutions and services, focusing on the Salesforce ecosystem.

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Jobs at this company:

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🔥 Technical Support Team Lead
Posted 28 days ago

📍 United States

🧭 Full-Time

💸 75000.0 - 85000.0 USD per year

🔍 Technology and Communications

  • 2-4 years of experience in technical support or customer-facing technical roles.
  • Deep experience with Salesforce is required.
  • Strong analytical and problem-solving skills.
  • Ability to take independent initiative and work on multiple projects simultaneously.
  • Lead daily Case Support Hours, providing technical guidance and mentorship to the Support team.
  • Partner with Technical Support Manager to optimize product escalation processes.
  • Manage complex technical escalations ensuring clear communication and documentation.
  • Develop and deliver product training sessions for team members.
  • Drive continuous improvement of internal product documentation.

SQLSalesforceCommunication SkillsAnalytical SkillsTroubleshootingClient relationship managementTechnical support

Posted 28 days ago
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🔥 Technical Support Specialist
Posted 28 days ago

📍 United States

🧭 Full-Time

💸 60000.0 - 70000.0 USD per year

🔍 Technology, Education, Nonprofit

  • 2+ years of experience in a software support role with expertise in Salesforce as a power user or administrator.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills for both technical and non-technical audiences.
  • Ability to manage multiple priorities and clearly communicate across channels in a remote setting.
  • Willingness to learn new technologies and adapt to a changing environment.
  • Provide first-line technical support for the Mogli SMS & WhatsApp application via various communication channels.
  • Troubleshoot complex issues, working collaboratively with senior support staff and escalating when necessary.
  • Leverage knowledge of Salesforce and Mogli products to assess and meet client needs.
  • Maintain accurate client progress information in Salesforce Cases.
  • Contribute to team knowledge base and participate in team discussions for process improvements.
  • Recognize and communicate new features/releases in products and Salesforce.

SalesforceTroubleshootingClient relationship managementTechnical support

Posted 28 days ago
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