Technical Support Team Lead

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Requirements:

• 2-4 years of experience in technical support or customer-facing technical roles.
• Deep experience with Salesforce is required.
• Strong analytical and problem-solving skills.
• Ability to take independent initiative and work on multiple projects simultaneously.

Responsibilities:

• Lead daily Case Support Hours, providing technical guidance and mentorship to the Support team.
• Partner with Technical Support Manager to optimize product escalation processes.
• Manage complex technical escalations ensuring clear communication and documentation.
• Develop and deliver product training sessions for team members.
• Drive continuous improvement of internal product documentation.