Technical Support Specialist

Posted 28 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

💸 Salary: 60000.0 - 70000.0 USD per year

🔍 Industry: Technology, Education, Nonprofit

🏢 Company: Mogli Technologies

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SalesforceTroubleshootingClient relationship managementTechnical support

Requirements:

2+ years of experience in a software support role with expertise in Salesforce as a power user or administrator.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills for both technical and non-technical audiences.
Ability to manage multiple priorities and clearly communicate across channels in a remote setting.
Willingness to learn new technologies and adapt to a changing environment.

Responsibilities:

Provide first-line technical support for the Mogli SMS & WhatsApp application via various communication channels.
Troubleshoot complex issues, working collaboratively with senior support staff and escalating when necessary.
Leverage knowledge of Salesforce and Mogli products to assess and meet client needs.
Maintain accurate client progress information in Salesforce Cases.
Contribute to team knowledge base and participate in team discussions for process improvements.
Recognize and communicate new features/releases in products and Salesforce.

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