Order Desk

👥 11-50InternetE-CommerceSoftware💼 Private Company
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Order Desk is a bootstrapped e-commerce automation service empowering merchants to streamline their order fulfillment workflows. We offer a robust order management app with 300+ integrations, a powerful rule builder, and features like order splitting and custom organization. Our platform helps businesses of all sizes, from startups to established brands, improve efficiency and scale their operations. We utilize a tech stack including Apache, Cloudflare CDN, Amazon, and leverage technologies like DNSSEC and HSTS to ensure security and reliability. Our engineering culture prioritizes collaborative problem-solving and continuous improvement, fostering a supportive and innovative environment. We are committed to building a diverse and inclusive team that thrives in a remote-first setting. As a self-funded company, we focus on sustainable growth and building a product that truly meets the needs of our customers. Order Desk's unique value proposition lies in its intuitive user interface and powerful automation capabilities. We provide comprehensive support to help users effectively implement and utilize our software. Our dedication to customer success drives continuous improvements and the addition of new integrations. This commitment, combined with our strong focus on remote-work flexibility and a supportive team environment, makes Order Desk an exciting place to build your career. Our team is comprised of talented individuals who value collaboration and problem-solving. We value authenticity and transparency. We are a growing company with a proven track record of success, consistently adding new features and integrations based on customer feedback and evolving market needs. We believe in fostering a positive and inclusive work environment, where every team member feels valued and respected. We are proud of our consistent growth and the positive impact we have on our customers' businesses. Order Desk offers a unique combination of challenging work, a supportive team, and a flexible remote work environment. We prioritize employee well-being, providing benefits such as flexible time off and paid parental leave. We foster a culture of learning and growth, with opportunities for professional development and advancement. Our annual company retreats provide opportunities to connect with the global team in diverse and engaging locations.

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📍 United States

🧭 Full-Time

💸 55000.0 - 58000.0 USD per year

🔍 ECommerce

  • Minimum 2 years of working directly within email-based technical support in SaaS.
  • Experience troubleshooting complex software issues.
  • Ability to explain technical concepts to non-technical users.
  • Fluency in both written and spoken English.
  • Work hours must align with Pacific Standard Time (US).
  • This is a full-time technical customer support position.
  • Primarily communicate with customers through email, and occasionally via video calls.
  • Handle support tickets that require problem-solving skills.
  • Provide solutions to complex software issues and maintain clear communication.

TroubleshootingJSONTechnical supportCustomer supportSaaS

Posted 29 days ago
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