Apply📍 United States
💸 50000.0 - 70000.0 USD per year
- 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
- Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions.
- Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
- Self-motivated, proactive, and able to work independently to meet targets.
- Exceptional organizational and time management skills to balance multiple inquiries and follow-ups.
- Comfortable working PST hours.
- Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
- Utilize tools like HubSpot CRM and Gong to log interactions, track lead status, and ensure accurate data management.
- Quickly assess potential customers’ needs and determine their fit for our solutions based on established qualification criteria.
- Escalate qualified leads by booking discovery calls or product demos with Inside Sales Representatives.
- Proactively engage with leads to schedule meetings with Inside Sales Representatives.
- Ensure meetings are booked efficiently, minimizing scheduling conflicts.
- Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication.
- Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process.
- Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging.
- Provide feedback to the marketing team regarding lead quality and customer inquiries to help optimize campaigns.
- Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.
SalesforceREST APICommunication SkillsMicrosoft ExcelCustomer serviceOrganizational skillsTime ManagementWritten communicationMS OfficeVerbal communicationJSONSales experienceLead GenerationCRMCustomer supportCustomer SuccessSaaS
Posted 9 days ago
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