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Technical Support Specialist

Posted 30 days agoViewed

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💎 Seniority level: Entry, Minimum 2 years

📍 Location: United States, Pacific Standard Time (US)

💸 Salary: 55000.0 - 58000.0 USD per year

🔍 Industry: ECommerce

🏢 Company: Order Desk👥 11-50InternetE-CommerceSoftware

🗣️ Languages: English

⏳ Experience: Minimum 2 years

🪄 Skills: TroubleshootingJSONTechnical supportCustomer supportSaaS

Requirements:
  • Minimum 2 years of working directly within email-based technical support in SaaS.
  • Experience troubleshooting complex software issues.
  • Ability to explain technical concepts to non-technical users.
  • Fluency in both written and spoken English.
  • Work hours must align with Pacific Standard Time (US).
Responsibilities:
  • This is a full-time technical customer support position.
  • Primarily communicate with customers through email, and occasionally via video calls.
  • Handle support tickets that require problem-solving skills.
  • Provide solutions to complex software issues and maintain clear communication.
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