Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Care - Product Technical Support Specialist - Remote

Posted 24 days agoViewed

View full description

💎 Seniority level: Entry, 1-3 years

📍 Location: United States of America, ET, NOT STATED

🔍 Industry: Medical devices and technology

🏢 Company: zollmedicalcorp

🗣️ Languages: English, Spanish

⏳ Experience: 1-3 years

🪄 Skills: Customer serviceEmpathyTroubleshootingTechnical supportCRMCustomer support

Requirements:
  • Clinical degree or certification (CNA, LPN, RN, EMT) or 3 years of related clinical experience.
  • Proven experience in product support or customer-facing role.
  • Strong oral and written communication skills.
  • Exceptional customer service skills and empathy.
  • Technical aptitude for troubleshooting.
  • Computer literacy, especially with Microsoft Office.
  • Experience with CRM systems and support tools is a plus.
Responsibilities:
  • Analyze problems, diagnose causes, and troubleshoot product issues.
  • Educate patients and customers on product maintenance and use.
  • Ensure compliance with regulatory guidelines.
  • Assist in time-sensitive situations for patient protection.
  • Document customer interactions for improvement.
  • Identify and report product deficiencies.
  • Engage with medical personnel and provide product education.
  • Provide 24/7 support backup when needed.
  • Identify patterns in customer issues for product improvement.
Apply