Technical Support Specialist - Bilingual in English/French (Remote in US)

Bilingual in English and French. Excellent communication and customer service skills, both written and oral. Ability to explain technical challenges and solutions to various audiences. Willingness to participate in an on-call rotation and provide after-hours support. 1-3 years of experience as a Desktop Support Specialist or in a similar role. Preferred experience working for a Managed Service Provider (MSP). Familiar with Active Directory, File Permissions, Domain, Backups, and Antivirus for servers. Knowledge of Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, and VPN for networks. Experience with computer replacement, user profile migrations, Outlook setup, and mobile device setup. Proficient in applications like Office 365, SharePoint, and QuickBooks.

Provide amazing support to clients, exceeding their expectations. Escalate customer support requirements appropriately, providing relevant information. Prepare desktops, laptops, and other hardware for customers. Maintain accurate customer documentation. Deliver on operational and project commitments to customers. Perform customer maintenance activities on behalf of the team. Monitor assigned alerts and respond appropriately. Work collaboratively with the team to meet client needs. Demonstrate organizational and planning skills to deliver work timely.