Technical Support Specialist - Bilingual in English/French (Remote in US)

View full description

Requirements:

• Bilingual in English and French.
• Excellent communication and customer service skills, both written and oral.
• Ability to explain technical challenges and solutions to various audiences.
• Willingness to participate in an on-call rotation and provide after-hours support.
• 1-3 years of experience as a Desktop Support Specialist or in a similar role.
• Preferred experience working for a Managed Service Provider (MSP).
• Familiar with Active Directory, File Permissions, Domain, Backups, and Antivirus for servers.
• Knowledge of Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, and VPN for networks.
• Experience with computer replacement, user profile migrations, Outlook setup, and mobile device setup.
• Proficient in applications like Office 365, SharePoint, and QuickBooks.

Responsibilities:

• Provide amazing support to clients, exceeding their expectations.
• Escalate customer support requirements appropriately, providing relevant information.
• Prepare desktops, laptops, and other hardware for customers.
• Maintain accurate customer documentation.
• Deliver on operational and project commitments to customers.
• Perform customer maintenance activities on behalf of the team.
• Monitor assigned alerts and respond appropriately.
• Work collaboratively with the team to meet client needs.
• Demonstrate organizational and planning skills to deliver work timely.