Technical Support Specialist - Remote US

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Requirements:

• Passionate about customer experience with previous customer assistance experience via email or live chat.
• Ability to troubleshoot and investigate technical issues autonomously.
• Expert at learning software, interested in API and CRM integrations, with intuition for solving technical problems.
• Excellent verbal and written communication skills.

Responsibilities:

• Work 100% remotely to assist customers and effectively resolve issues through email, chat, and other communication methods.
• Provide positive support & guidance to marketers, salespeople, and service professionals.
• Communicate customized solutions to help customers grow their business.
• Show resilience and flexibility as customer needs evolve.
• Develop and maintain knowledge of Seamless.AI to diagnose software issues, engaging with product and engineering teams.
• Collaborate with account managers or sales teams to identify growth opportunities.