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Technical Support Specialist - Remote US

Posted 8 days agoViewed

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💎 Seniority level: Entry, 0 - 1 year of experience

📍 Location: United States

🔍 Industry: Sales and Marketing Technology

🏢 Company: Seamless.AI👥 501-1000💰 $75,000,000 Series A almost 4 years agoSales AutomationArtificial Intelligence (AI)Lead GenerationMachine LearningInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 0 - 1 year of experience

🪄 Skills: API testingCustomer serviceRESTful APIsTroubleshootingTechnical supportCRM

Requirements:
  • Passionate about customer experience with previous customer assistance experience via email or live chat.
  • Ability to troubleshoot and investigate technical issues autonomously.
  • Expert at learning software, interested in API and CRM integrations, with intuition for solving technical problems.
  • Excellent verbal and written communication skills.
Responsibilities:
  • Work 100% remotely to assist customers and effectively resolve issues through email, chat, and other communication methods.
  • Provide positive support & guidance to marketers, salespeople, and service professionals.
  • Communicate customized solutions to help customers grow their business.
  • Show resilience and flexibility as customer needs evolve.
  • Develop and maintain knowledge of Seamless.AI to diagnose software issues, engaging with product and engineering teams.
  • Collaborate with account managers or sales teams to identify growth opportunities.
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