Apply📍 United States
🧭 Full-Time
🔍 Transportation technology
- Experience in customer success, customer support, operations, or related roles.
- Organizational skills and attention to detail.
- Strong writing and communication skills, with an approachable tone.
- Comfort with hands-on experiences and fast-paced environments.
- Ability to thrive with autonomy in a remote environment.
- Owning Tier 1 customer support requests via live chat and email, ensuring timely responses and resolutions.
- Investigating and troubleshooting customer issues, escalating to the Customer Experience manager as needed.
- Supporting customer onboarding and data migration from implementation through ongoing success.
- Analyzing usage data and creating actionable reports for internal and external stakeholders.
- Managing new initiatives aimed at scaling customer experiences, including Helpdesk maintenance and SOP documentation.
Project ManagementData AnalysisTroubleshootingTechnical supportData managementCustomer supportCustomer SuccessSaaS
Posted 20 days ago
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