Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users).
Tailor delivery based on audience skill levels, goals, and feedback.
Serve as the main point of contact for onboarding-related questions during the training period.
Own design and execution of all post-training follow-up communication.
Travel onsite with clients to deliver in person training (up to 35% of work days per month).
Manage customers to help them move through the onboarding process by setting training times, following up on meetings, and checking in regularly.
Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind.
Monitor learner engagement and outcomes to continuously refine training approaches.
Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.
Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.
Develop a scope and sequence of skills that users need to use our core functions and additional features.
Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.
Track training impact across accounts and help identify patterns or gaps in onboarding.
Over time, grow into a leadership role shaping training strategy, tools, and onboarding.
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About BusRight
BusRight is transforming student transportation. They modernize school bus operations to improve student safety, optimize routes, and streamline communication. Their platform serves K-12 schools, transportation directors, drivers, and parents across 36+ states. With nearly one million parents using their technology, BusRight makes school transportation safer, smarter, and more equitable. They offer routing software, real-time GPS tracking, dynamic driver navigation, and a mobile bus-tracking app for parents. Additional features include student ridership visibility, fleet management tools, communication platforms, safety and incident reporting, and data analytics. A 24/7 AI-powered agent and NFC-based child safety features further enhance their offering. They saw over 700% revenue growth in 2022 and raised $63.1 million in funding.
How We Work
BusRight champions a remote-first work environment. They maintain hubs in New York City, Boston, Austin, and Poland. You will find a supportive and collaborative atmosphere, even across distributed teams. Decision-making values customer advocacy, radical autonomy, and continuous learning. They encourage flexible hours, fostering a strong work-life balance. Team retreats, like recent ones in Mexico, build strong connections and reinforce company culture.
Engineering at BusRight
BusRight tackles the complex challenge of modernizing critical mass transit infrastructure. Their engineers solve problems related to real-time tracking, data integration, and secure communication for K-12 systems. They leverage a modern tech stack including HTML5, Google Fonts, and Amazon Route 53. Key infrastructure components are built on DNSSEC, Amazon, Cloudflare CDN, IPv6, Cloudflare Hosting, Google, Google Cloud, and Cloudflare Network Error Logging. Product Managers work with IAM, RBAC, permission modeling, and SOC 2 compliance. They integrate with K-12 SIS platforms like PowerSchool, Infinite Campus, and Skyward using REST APIs and SFTP. Agile methodologies drive their development, focusing on delivering actionable data visualizations and robust reporting for non-technical users. Building scalable, secure, and intuitive solutions for schools and parents defines their technical approach.
Why Join Us
Drive significant impact on a critical societal need, ensuring safer and more equitable student transportation.
Join a fast-growing company post-$63.1M funding, offering competitive compensation and equity participation.
Contribute to a remote-first culture that values autonomy, continuous learning, and work-life balance.
Shape the future of the product and strategy through direct collaboration with leadership and customers.
Work with a modern tech stack and innovative features like AI-powered agents and NFC safety.
Benefits & Perks
Comprehensive medical, dental, and vision insurance
Life and disability insurance
$500 annual budget for personal learning and work-from-home expenses
Mandatory 10 days of paid time off (PTO)
15 days of compassionate leave
Company credit card for customer visits and conference travel