Technical Support Specialist
58000 - 60000 USD per year
Company:Order Desk
Location:Idaho, United States, PST
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
JSONSaaSTroubleshooting
Requirements:
Minimum 2 years working directly within email-based technical support in SaaS or combined technical and writing experience Extensive experience in troubleshooting complex software issues Ability to concisely explain technical concepts in a non-technical way Experience in troubleshooting APIs, JSON, and utilizing application log analysis Sound knowledge of key data flow/transfer protocols such as SFTP and FTP Experience with rule-based automation and complex settings Experience helping new users implement SaaS applications in a B2B environment
Responsibilities:
Provide email-based technical support in SaaS Troubleshoot complex software issues Explain technical concepts non-technically
