Customer Concierge Specialist
R
Rythm HealthCustomer Experience
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DocumentationCommunication SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingAdaptabilityRelationship buildingTeamworkEmpathyTroubleshootingActive listening
Requirements
- Comfortable representing a premium health brand in fast-moving, real-world support environments.
- Thrive in controlled chaos and stay calm, sharp, and personable when multiple channels light up at once.
- Can quickly learn and clearly explain nuanced health concepts—beyond copy-paste macros.
- Know how to read people and adapt your approach without sounding scripted or robotic.
- Confident talking about health, wellness, biomarkers, and performance with a wide range of people.
- Take ownership of your presence, your process, and your outcomes.
- Show up prepared, on time, and ready to represent the brand at a high standard.
- Can do the work yourself and do not outsource or bring in friends to help.
Responsibilities
- Be the welcoming face of Rythm Health across chat, email, phone, SMS, and social.
- Guide customers through the at-home testing process with clear instructions and helpful troubleshooting.
- Maintain precise documentation of customer interactions and feedback.
- Spot patterns in questions and pain points; help improve FAQs, macros, and self-serve resources.
- Collaborate with internal teams to escalate and resolve complex issues.
- Support fulfillment logistics, including coordinating kit replacements.
- Uphold our brand values with empathetic, knowledgeable, and respectful communication.
- Stay current on product flow, biomarkers, and all processes.
- Be available on weekends.
- Handle occasional ad-hoc assignments.
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