Customer Concierge Specialist

Comfortable representing a premium health brand in fast-moving, real-world support environments. Thrive in controlled chaos and stay calm, sharp, and personable when multiple channels light up at once. Can quickly learn and clearly explain nuanced health concepts—beyond copy-paste macros. Know how to read people and adapt your approach without sounding scripted or robotic. Confident talking about health, wellness, biomarkers, and performance with a wide range of people. Take ownership of your presence, your process, and your outcomes. Show up prepared, on time, and ready to represent the brand at a high standard. Can do the work yourself and do not outsource or bring in friends to help.

Be the welcoming face of Rythm Health across chat, email, phone, SMS, and social. Guide customers through the at-home testing process with clear instructions and helpful troubleshooting. Maintain precise documentation of customer interactions and feedback. Spot patterns in questions and pain points; help improve FAQs, macros, and self-serve resources. Collaborate with internal teams to escalate and resolve complex issues. Support fulfillment logistics, including coordinating kit replacements. Uphold our brand values with empathetic, knowledgeable, and respectful communication. Stay current on product flow, biomarkers, and all processes. Be available on weekends. Handle occasional ad-hoc assignments.